Endfield Troubleshooting Guide

Experiencing problems with Arknights: Endfield? This guide covers the most common issues and their solutions.

Connection Issues

Issue: Cannot Connect to Server

Symptoms: "Connection failed" or "Server unavailable" error message

Solutions:

1. Check internet connection

   • Open a browser and visit any website
   • Try connecting to a different WiFi network
   • Restart your router

2. Try VPN (if available in your region)

   • Use a VPN service to bypass regional restrictions

3. Clear app cache

   • Android: Settings → Apps → Endfield → Storage → Clear Cache
   • iOS: Reinstall the app
   • PC: Delete cache folder in game directory

4. Check server status

   • Visit official Endfield social media for server maintenance announcements
   • Wait if servers are under maintenance

Issue: Lag or High Ping

Symptoms: Game runs slowly, delayed actions

Solutions:

1. Close background apps consuming bandwidth
2. Connect to WiFi instead of mobile data
3. Reduce graphics settings in game options
4. Restart your device
5. Update your network drivers (PC)

Game Crashes

Issue: Game Crashes on Startup

Symptoms: Game closes immediately after opening

Solutions:

1. Update graphics drivers

   • PC: Update your GPU drivers (NVIDIA, AMD, Intel)

2. Verify game files

   • Steam: Right-click game → Properties → Local Files → Verify integrity
   • Mobile: Uninstall and reinstall the app

3. Check storage space

   • Ensure you have at least 5GB free space

4. Update the game

   • Check for available updates in app store or Steam

5. Restart your device

   • Sometimes a simple restart fixes issues

Issue: Game Crashes During Battle

Symptoms: Game closes while playing missions

Solutions:

1. Lower graphics settings

   • Reduce resolution, disable effects, lower texture quality

2. Close background apps

   • Free up RAM for the game

3. Update the game

   • Ensure you're running the latest version

4. Clear cache

   • Delete temporary game files

5. Reinstall the game

   • If issue persists, complete reinstall may be necessary

Performance Issues

Issue: Low FPS or Stuttering

Symptoms: Game feels choppy, frame rate is inconsistent

Solutions:

1. Graphics settings

   • Lower resolution
   • Reduce shadow quality
   • Disable particle effects
   • Cap framerate at 30 or 60 FPS

2. System optimization

   • Close unnecessary programs
   • Disable screen recording
   • Update graphics drivers

3. Storage

   • Free up device storage space
   • Move game to faster storage (SSD)

Issue: Overheating Device

Symptoms: Device gets hot, battery drains quickly

Solutions:

1. Thermal management

   • Play in a cool environment
   • Remove phone case if very hot
   • Use a cooling fan

2. Reduce settings

   • Lower brightness
   • Reduce graphics quality
   • Disable auto-play when minimized

3. Limit playtime

   • Take breaks every 30-60 minutes

Account Issues

Issue: Cannot Log In

Symptoms: "Login failed" error or incorrect password message

Solutions:

1. Verify credentials

   • Check username/email spelling
   • Ensure CAPS LOCK is off
   • Try password reset if needed

2. Clear login data

   • Android/iOS: Clear app cache and data
   • PC: Delete login config files

3. Check server status

   • Verify servers are online

4. Try different login method

   • Use email instead of username
   • Try social media login if available

Issue: Account Suspended or Banned

Symptoms: "Account restricted" or "access denied" message

Solutions:

1. Check official announcement

   • Look for ban reason on official forums
   • Most suspensions are temporary

2. Contact support

   • Submit ticket through in-game support system
   • Provide account details and appeal if unfair

3. Prevent future issues

   • Don't use third-party tools or cheats
   • Follow community guidelines
   • Report suspicious activity

Gameplay Issues

Issue: Cannot Complete Mission

Symptoms: Mission won't progress or objectives unclear

Solutions:

1. Review mission objectives

   • Read the mission briefing carefully
   • Understand all objective conditions

2. Adjust team composition

   • Try different operatives
   • Balance your team better
   • Bring healers if taking too much damage

3. Use guides

   • Check strategy guides for this specific mission
   • Watch video guides for difficult stages

4. Level up operatives

   • Come back after leveling your team
   • Sometimes you need better equipment

Issue: Game Won't Save Progress

Symptoms: Progress lost after closing game

Solutions:

1. Enable auto-save

   • Check if auto-save is enabled in settings

2. Clear storage space

   • Device needs space to save data

3. Sync with account

   • Link game to account for cloud save
   • Enable cloud save in settings

Audio Issues

Issue: No Sound or Audio Glitches

Symptoms: Game is silent or audio is broken

Solutions:

1. Check volume settings

   • Ensure game volume is not muted
   • Check device volume settings

2. Restart audio

   • Restart the game
   • Restart your device

3. Update audio drivers (PC)

   • Update sound card drivers

4. Disable Bluetooth

   • If using Bluetooth speakers, try regular speakers

General Troubleshooting Steps

Follow these steps for most issues:

1. Restart the game

   • Close completely and reopen

2. Restart your device

   • Turn off and on again

3. Clear cache

   • Delete temporary files

4. Update everything

   • Game, OS, drivers

5. Free up space

   • Ensure sufficient storage

6. Uninstall and reinstall

   • Last resort if nothing else works

Getting Help

If you still can't solve your issue:

1. In-game support

   • Use the support button in-game settings
   • Submit detailed description and screenshots

2. Official social media

   • Contact through official Discord, Reddit, or Twitter
   • Community managers can help

3. Community forums

   • Post in official forums
   • Other players may have solutions

Always include:

• Device type and OS
• Game version
• Detailed description of issue
• Steps you've already tried
• Screenshots if relevant

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Still having issues? Don't worry - most problems have been solved before. Check our full support database or reach out to support with as much detail as possible!